Skoda tops auto customer service table

Skoda logoSkoda has come top for customer service in the latest Customer Satisfaction Index Summary (UKCSI) produced by the Institute of Customer Service.

Across all industry sectors, the car manufacturer was placed in the top 10, alongside other major consumer brands such as John Lewis, Marks & Spencer and first direct.

Skoda achieved an index of 85.6 to take the top spot in the automotive sector, putting the brand 4.7 points ahead of the average for the automotive industry (80.9).

“Customer service is at the heart of what we do,” David Allen, head of customer quality and network development for Skoda UK, said.

“We appreciate feedback from organisations such as the Institute of Customer Service to validate the steps that we take to ensure that each and every Skoda customer has a positive experience.

“This month’s findings are a testament to the hard work of each of the brand’s 132 retailers. I’d like to extend my thanks to them in helping us to bring our second-to-none service and award-winning range to customers across the UK.”

The UKCSI is the national measure of customer service, rating leading organisations across 13 sectors. Launched in January 2008, it includes responses from at least 9000 individual consumers.

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Jim McGill


Jim McGill is an award-winning motoring and motorsport journalist with more than 25 years' industry experience. He contributes to a number of newspapers and magazines, including The Times, Telegraph, Daily Mail, Scotsman, Sunday Herald and AA Magazine.

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